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libredesk

Open source

Open-source, self-hosted customer support desk with live chat, email, AI assistant, and more in a single binary.

2.9kAGPL-3.0

Open-source, self-hosted customer support desk in a single binary. A lightweight alternative to Intercom, Zendesk, Chatwoot.

Pros

  • +Omnichannel inbox combining live chat and email
  • +AI assistant and agent copilot grounded in knowledge base
  • +Single binary deployment with Docker and Railway support
  • +Granular permissions, SLA management, and SSO

Cons

  • −Requires self-hosting and maintenance
  • −May lack some advanced features of commercial alternatives
  • −Smaller community and ecosystem compared to Zendesk

Target audience: Small to medium businesses and developers seeking a self-hosted, customizable customer support solution.

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